At www.shoestrendmall.com, we strive to provide our customers with high-quality products and excellent customer service. However, if you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your utmost satisfaction.
Returns
We accept returns within 30 days from the date of receipt. To initiate a return, please contact our customer service team with your order details and reason for the return. We will provide you with a return authorization and instructions on how to proceed.
Please ensure that the returned item is in its original condition, unworn, and with all original packaging and tags intact. Any items that show signs of wear, damage, or alteration may not be eligible for a refund.
Customers are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure the safe return of the product.
Refunds
Once we receive your returned item and verify its eligibility for a refund, we will initiate the refund process. Please allow up to 7 business days for the refund to be processed and reflected in your original payment method.
Refunds will be issued for the original purchase price of the item, excluding any shipping charges or additional fees incurred during the purchase. Please note that any promotional discounts applied during the purchase will be deducted from the refund amount.
Exchanges
If you wish to exchange your item for a different size, color, or style, please contact our customer service team. We will assist you in processing the exchange and provide further instructions. Additional shipping charges may apply for exchanges, depending on the location and the item's weight.
Exceptions
Please note that certain items may be non-returnable and non-refundable due to hygiene reasons, such as socks, insoles, or customized/personalized products. Additionally, any items that are marked as final sale or clearance cannot be returned or refunded.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with www.shoestrendmall.com is nothing short of exceptional.
Thank you for choosing www.shoestrendmall.com.
